“What is your hourly rate?”

 Our hourly rate varies from client to client depending on the type of cleaning required, the location of the job, the time of day of the work, and the total size of the contract. 

 We pay all our staff award rates and this is reflected in the hourly rate we need to charge.  Currently the cleaning award requires penalty rates to be paid for work done on weekends, and also for work done Monday to Friday before 6AM and after 6PM.  Therefore, the cheapest hourly rate applies Monday to Friday between the hours of 6AM - 6PM.  If you are able to have your premises cleaned during this time you will also notice a reduction in your heating and lighting bills as your premises will not need to be kept open after business hours for cleaning.

 “Will I have the same cleaner all the time?”

 Yes, we will assign a regular cleaner to your site.  If your regular cleaner is ill or away on holidays then we will send a replacement.  The replacement will usually be the supervisor of your regular cleaner.

 “Will you provide your own equipment?”

 Yes, we provide all our own equipment and chemicals.  Our equipment is tagged and tested on a regular basis.

 “Will you need storage space?”

 Yes, we will need a lockable cupboard or room to store our cleaning equipment and chemicals safely. 

 “Will the cleaner put out the bins?”

 The cleaner will put out the bins if you ask us to include this requirement in your cleaning specifications.

 “Will the cleaner do extra jobs if we ask, like changing the lightbulbs?”

 The cleaner will do extra jobs on request, but they will need to be cleaning jobs and you may be charged for extra work.  Changing the light bulb is a specialist job that our cleaners are not trained for.  Please call the Bendigo Property Services office if you would like us to arrange to change your light bulbs.

 “Will I have to pay cash?”

 No, cash is not required.  We invoice our commercial clients monthly with 30 day terms of trade.  Our bank account details are provided on the bottom of our invoices for the convenient electronic transfer of funds.  We also are pleased to accept cheques or credit card payments.

“Why should we chose you instead of a “one man band”?”

Cleaners who own and operate their one-man business are seldom as well insured as we are.  They also have limited options for providing continuous service during illness or holidays.

 “What if I don’t like my cleaner or don’t think they’re doing a good job?”

Customer complaints are dealt with rapidly, fairly, and thoroughly, and welcomed as a tool by which we can improve the quality of our service.

 Please telephone the Bendigo Property Services office with any query or complaint.

“What is Steam Cleaning?”

There are many varied methods of steam cleaning your carpets.  The method we use is:

Step 1 - Carpet is vacuumed.
Step 2 - Carpet is sprayed with biodegradable cleaning solution.
Step 3 - Carpet is rotary agitated to ensure soil separation.
Step 4 - Any remaining spots and stains are treated.
Step 5 - Carpet is washed (steam cleaned).
Step 6 - Carpet is rinsed (rinse is applied for pH balance and to ensure no residue is left in carpet).
Step 7 - Deodoriser is applied.

Allow 6 – 8 hours for carpets to dry. We recommend windows and doors to be opened for maximum ventilation, and fans to be used if available.

“What is Dry Cleaning?”

Dry Carpet Cleaning is an alternative to steam cleaning. The method we use is:

Step 1 - Carpet is vacuumed.
Step 2 - Carpet is sprayed with water-based dry cleaning solution.
Step 3 - Spots and stains are treated.
Step 4 - Carpet is Dry-cleaned using the Bonnet method (detergent spray is absorbed by a buffing pad) or Encapsulation method (dry crystals).
Step 5 - Carpet is raked to reset the pile.

Allow 1 – 2 hours for carpets to dry. We recommend windows and doors to be opened for maximum ventilation, and fans to be used if available.

 “Should I ask for Dry Cleaning or Steam Cleaning?”

 If your carpets are extremely soiled, you will need to have them steam cleaned.  Dry cleaning will not remove as much soiling as steam cleaning.

 If you wish to have your carpets cleaned for appearance or cosmetic reasons then either system will work, as long as the carpets are not heavily soiled.  If you wish to have your carpets cleaned for health reasons, then we recommend steam cleaning as this will remove more solid particles trapped in the carpet.

 If you have your carpets cleaned on a regular basis you should consider alternating between the two systems.

 1. Steam cleaning in the summer months
 2. Dry carpet cleaning in the winter months

 It is not advisable to dry carpet cleaning every time they require cleaning.  Your carpets should be steam cleaned between dry cleans.